FAQs

ORDER
How can I make my order?

Directly from our web, browse through our extensive catalogue of autoflowering, feminised, CBD and CBG seeds.

1- Add your products to your shopping basket by tapping the “Add” button.
2- Once you’ve selected all your products, head to your shopping cart, follow the steps and fill in your shipping address and payment method.
After placing your order, you will receive a confirmation email. You can also visit us at our office in Barcelona, but please contact our customer care service beforehand @ info@seedstockers.com to make an appointment.


Cancel or change my order

Once your order is marked as “shipped” it’s not possible to cancel or change it. However, if it is in “pending or payment accepted” status you still have time to cancel or change your order. Please contact our customer service department as soon as possible.


Can I return or change my order?

No changes are accepted. Returns will only be accepted in exceptional cases where there is a serious problem with the product. In the event of this occurring please contact our customer service department to assess your particular case. All Seedstockers products are guaranteed to be high-quality.


How do I redeem my discount coupon?

In the second step of the shopping cart, once you have filled in your shipping information, you will see a white box above the total amount of your order where you can enter your coupon, then tap the “Use” button and it will be applied automatically.


Free seeds?

Free seeds on orders above €59, for more information, click here.


PAYMENTS
Payment methods

You can pay with Visa/Mastercard, bank transfer or by cash.


Card payment

Choose between our two payment options, Smart-Cash (pay with credit card) or Paylike (alternative payments). Once you have selected your payment preference you will be redirected to the payment gateway to finalise your payment. When you pay using Smart-Cash, CBK Store will appear in your bank account. And if you pay using Paylike, you will see BAP (Barcelona Agro Products S.L.) in your bank account..


Payment by bank transfer

Once you choose the bank transfer payment method you will see a “more info” link where you will find all the details to make the payment. You will also receive an email with the summary of your order and our bank details to make the payment. Important for all payments made with a bank transfer:
Indicate your order number in the transfer concept.
Your order will not be shipped until we receive the payment in our bank account.

Seedstockers bank details:
Bcn Agro Products S.L.
ES28 2100 3071 7822 0038 2470
Caixa Bank - SWIFT (BIC): CAIX ES BB XXX.
Bank address: Rambla de Josep Anselm Clavé, 8, 08940 Cornellà de Llobregat, Barcelona


CONTACT
Contact

HOW CAN I CONTACT SEEDSTOCKERS?
You can contact Seedstockers from Monday to Friday, 9:00am - 5:00pm (GMT +2)
Telegram - here
Instagram - here
Telephone: +34 651 971 434
Email – info@seedstockers.com
We are not available on public holidays, but we’ll get back to you as soon as we’re back in the office.


SHIPPING & PACKAGING
Shippings within Europe

Standard Shipping: €6.95 - Delivery in 3-5 working days. Free with orders above €250
Express Shipping: €24.95 Delivery in 24-72 hours during working days. Free with orders above €250
Urgent Priority Express Shipping: €39.95 - Guaranteed delivery in 24-48 hours. Free with orders above €500
Important → the following countries are excluded from these rules. The shipping and packaging cost for these countries is fixed (express shipping €24.95 and super stealth packaging €24.95) and delivery is not guaranteed.
-Slovakia
-Romania
-Croatia
-Slovenia
-Estonia
-Ukraine
-Lithuania
-Germany
* Delays in shipping may occur due to public holidays, external problems with transport companies (bad weather, air, port or postal strikes). .


Shippings outside Europe

We do not ship outside of Europe directly from Seedstockers Spain, but we have official distributors that offer this service. If you are interested, please contact info@seedstockers.com and we will provide you with the contact details for our official distributors working with your country.
- We do NOT ship to the USA.


Packaging

We provide different types of packaging that you need to select when finalising your purchase together with the shipping method:
- Normal packaging: you will receive your seeds in the original Seedstockers packaging - cardboard box or bubble envelope. Seeds will be 100% protected. Free.
- Stealth packaging: to ensure a safer and more secretive shipment, we will add a tee shirt to your order to guarantee discretion. You can choose the size of your tee shirt. Cost, €9.99.
- Super stealth packaging: the most secure and safest shipment method. We work with different methods depending on your location. We also remove the seeds from the original Seedstockers packaging. Cost, €24.95.
Shipping methodologies may vary depending on the final destination.


WHOLESALE
Wholesale

I HAVE A SHOP, CAN I ORDER FROM YOUR WEBSITE?
Yes, of course. Register as a wholesaler here and after checking your details we will activate your account within 24 hours. Once your account is activated, you will have access to our wholesale prices and can place your order. For any questions or doubts for wholesale customers please contact us sales@seedstockers.com or call +34 685119833. 


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