Faq
ORDER
Contact
How can I make my order?
Directly from our web, browse through our extensive catalogue of autoflowering and feminised
1- Add your products to your shopping basket by tapping the “Add” button.
2- Once you’ve selected all your products, head to your shopping cart, follow the steps and fill in your shipping address and payment method.
After placing your order, you will receive a confirmation email.
Cancel or change my order
Once your order is marked as “shipped” it’s not possible to cancel or change it. However, if it is in “pending or payment accepted” status you still have time to cancel or change your order. Please contact our customer service department as soon as possible.
Can I return or change my order?
No changes are accepted.
Returns will only be accepted in exceptional cases where there is a serious problem with the product. In the event of this occurring please contact our customer service department to assess your particular case.
All Seedstockers products are guaranteed to be high-quality.
How do I redeem my discount coupon?
In the second step of the shopping cart, once you have filled in your shipping information, you will see a white box above the total amount of your order where you can enter your coupon, then tap the “Use” button and it will be applied automatically.
You can contact Seedstockers from Monday to Friday, 9:00am - 5:00pm (GMT +2)
Telegram - here
Instagram -here
Telephone: +34 651 971 434
Email – [email protected]
We are not available on public holidays, but we’ll get back to you as soon as we’re back in the office.
Wholesale
I have a shop, Can i order from your website?
Yes, of course. Register as a wholesaler here and after checking your details we will activate your account within 24 hours.
Once your account is activated, you will have access to our wholesale prices and can place your order.
For any questions or doubts for wholesale customers please contact us at [email protected] or call +34 685 11 98 33.
Contact
You can contact Seedstockers from Monday to Friday, 9:00am - 5:00pm (GMT +2)
Telegram - here
Instagram -here
Telephone: +34 651 971 434
Email – [email protected]
We are not available on public holidays, but we’ll get back to you as soon as we’re back in the office.
Wholesale
I have a shop, Can i order from your website?
Yes, of course. Register as a wholesaler here and after checking your details we will activate your account within 24 hours.
Once your account is activated, you will have access to our wholesale prices and can place your order.
For any questions or doubts for wholesale customers please contact us at [email protected] or call +34 685 11 98 33.
ORDER
How can I make my order?
Directly from our web, browse through our extensive catalogue of autoflowering and feminised
1- Add your products to your shopping basket by tapping the “Add” button.
2- Once you’ve selected all your products, head to your shopping cart, follow the steps and fill in your shipping address and payment method.
After placing your order, you will receive a confirmation email.
Cancel or change my order
Once your order is marked as “shipped” it’s not possible to cancel or change it. However, if it is in “pending or payment accepted” status you still have time to cancel or change your order. Please contact our customer service department as soon as possible.
Can I return or change my order?
No changes are accepted.
Returns will only be accepted in exceptional cases where there is a serious problem with the product. In the event of this occurring please contact our customer service department to assess your particular case.
All Seedstockers products are guaranteed to be high-quality.
How do I redeem my discount coupon?
In the second step of the shopping cart, once you have filled in your shipping information, you will see a white box above the total amount of your order where you can enter your coupon, then tap the “Use” button and it will be applied automatically.
PAYMENTS
Payment methods
You can pay with Visa/Mastercard, bank transfer or by cash.
Card payment
We offer payment by credit card through Vendo with visa/ mastercard.
Once you have selected your payment preference you will be redirected to the payment gateway to finalise your payment.
Payment by instant bank transfer
We offer payment by instant bank transfer via Huch, payment is automatic and via your bank's application.
Payment by bank transfer
Once you choose the bank transfer payment method you will see a “more info” link where you will find all the details to make the payment. You will also receive an email with the summary of your order and our bank details to make the payment.
Important for all payments made with a bank transfer:
Indicate your order number in the transfer concept.
Your order will not be shipped until we receive the payment in our bank account.
Seedstockers bank details:
BCG SL
ES75 2100 8946 1102 0013 1383
Caixa Bank - SWIFT (BIC): CAIX ES BB XXX.
PAYMENTS
Payment methods
You can pay with Visa/Mastercard, bank transfer or by cash.
Card payment
We offer payment by credit card through Vendo with visa/ mastercard.
Once you have selected your payment preference you will be redirected to the payment gateway to finalise your payment.
Payment by instant bank transfer
We offer payment by instant bank transfer via Huch, payment is automatic and via your bank's application.
Payment by bank transfer
Once you choose the bank transfer payment method you will see a “more info” link where you will find all the details to make the payment. You will also receive an email with the summary of your order and our bank details to make the payment.
Important for all payments made with a bank transfer:
Indicate your order number in the transfer concept.
Your order will not be shipped until we receive the payment in our bank account.
Seedstockers bank details:
BCG SL
ES75 2100 8946 1102 0013 1383
Caixa Bank - SWIFT (BIC): CAIX ES BB XXX.
SHIPPING & PACKAGING
Shipping Within Europe
Standard Shipping: €7,70 - Delivery in 4-10 working days. Free with orders above €65
Express Shipping: €24.95 Delivery in 24-72 hours during working days. Free with orders above €250
Urgent Priority Express Shipping: €39.95 - Guaranteed delivery in 24-48 hours. Free with orders above €500
We don’t ship to this countries:
- Albania
- Andorra
- Belarus
- Bosnia and Herzegovina
- Moldova
- Montenegro
- Monaco
- North Macedonia
- Russia
- Ukraine
- Vatican City
Outside Europe:
We do not ship outside of Europe directly from Seedstockers Spain, but we have official distributors that offer this service. If you are interested, please contact [email protected] and we will provide you with the contact details for our official distributors working with your country.
If you are interested in buying our seeds in USA, you can visit seedstockersusa.com
Packaging
We provide different types of packaging that you need to select when finalising your purchase together with the shipping method:
- Normal packaging: you will receive your seeds in the original Seedstockers packaging - cardboard box or bubble envelope. Seeds will be 100% protected. Free.
- Stealth packaging: to ensure a safer and more secretive shipment, we will add a t-shirt to your order to guarantee discretion. You can choose the size of your tee shirt. Cost, €12.95.
- Super stealth packaging: the most secure and safest shipment method. We work with different methods depending on your location. We also remove the seeds from the original Seedstockers packaging. Cost, €24.95.
Shipping methodologies may vary depending on the final destination.
SHIPPING & PACKAGING
Shipping Within Europe
Standard Shipping: €7,70 - Delivery in 4-10 working days. Free with orders above €65
Express Shipping: €24.95 Delivery in 24-72 hours during working days. Free with orders above €250
Urgent Priority Express Shipping: €39.95 - Guaranteed delivery in 24-48 hours. Free with orders above €500
We don’t ship to this countries:
- Albania
- Andorra
- Belarus
- Bosnia and Herzegovina
- Moldova
- Montenegro
- Monaco
- North Macedonia
- Russia
- Ukraine
- Vatican City
Outside Europe:
We do not ship outside of Europe directly from Seedstockers Spain, but we have official distributors that offer this service. If you are interested, please contact [email protected] and we will provide you with the contact details for our official distributors working with your country.
If you are interested in buying our seeds in USA, you can visitseedstockersusa.com
Packaging
We provide different types of packaging that you need to select when finalising your purchase together with the shipping method:
- Normal packaging: you will receive your seeds in the original Seedstockers packaging - cardboard box or bubble envelope. Seeds will be 100% protected. Free.
- Stealth packaging: to ensure a safer and more secretive shipment, we will add a t-shirtto your order to guarantee discretion. You can choose the size of your tee shirt. Cost, €12.95.
- Super stealth packaging: the most secure and safest shipment method. We work with different methods depending on your location. We also remove the seeds from the original Seedstockers packaging. Cost, €24.95.
Shipping methodologies may vary depending on the final destination.
